हाउसकीपिंग ट्रेनिंग सीरीज़ | मॉर्निंग ब्रीफिंग | In this video I will be guiding you the steps of taking proper briefing . Briefing is important because of following mentioned reasons
At the beginning of each shift, most housekeeping departments will hold a short staff briefing session. Briefing is the only time where everyone gathered before working on their duties, so you can communicate effectively with them. Besides, this session is an opportunity for the Head Housekeeper to:
Verify the staff who have attended for work the total staff on duty should always be checked, as well as who is in absence. This is essential especially for determining job allotment for the shift.
Discuss up-coming information that is of relevance – such as future occupancy levels for certain dates, special events, Very Important People (VIPs) who are expected and other information that is necessary to be broadcasted to staff.
Address room servicing problems – by discussing the results of room inspections undertaken by Floor Housekeepers or Head Housekeepers that have identified instances of sub-standard cleaning. The discussion will identify what the problem was, re-state what the standards are and remind staff of what needs to be done to achieve the required standard.
Address complaints received by guests in relation to the preparation of their rooms – this can include complaints about poor cleaning, lack of supplies or equipment that are not working properly.
Allocate rooms to individual staff for the shift – this usually takes the form a print-out of rooms that indicates (sometimes by name, sometimes by color-coded highlighter) which staff is responsible for which rooms.
These print-outs are either generated by Reception as a Housekeeper’s Report, or generated by the Head Housekeeper on the basis of information provided by Reception that indicates the rooms where guests are leaving and the rooms where they are staying. Every room attendant receives their own print-out because it is not standard practice to be verbally informed of the rooms they are required to clean.
The briefing session is also an opportunity for housekeeping staff to raise any issues they have relating to their role, problems they are encountering, things they have identified that could impact on guest service delivery etc. In other words, holding a briefing will maintain the work quality and relationship between coworkers.
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