1. Amazing Social Services (AST) receives a wide variety of customer emails. Messages range from requests for technical support from existing customers to general inquiries about products from potential customers. AST’s policy is to reply to all emails within 24 hours. AST has two contact centers processing emails. The first is on the east coast and is open from 8:00 a.m. to 4:00 p.m. (all times are Eastern Standard Time). It can process 45 emails per hour. The second facility is on the west coast and opens at noon (EST) and can process 30 emails per hour. It also operates for an eight-hour shift. The two contact centers pull emails from the same server in a first-come, first-served fashion. Work unfinished by the east coast facility is completed by the west coast center. On an average day, emails arrive at a rate of 35 per hour from 8:00 a.m. until 6:00 p.m. At all other times, emails arrive at a rate of 15 per hour. i. On a grid draw an inventory buildup showing the number of emails waiting to be answered on a typical day of operations (not the first one!) Note that time 0 on the grid below is midnight eastern time, so hour 13 is 1:00 p.m. EST etc. ii. AST plans to close one facility and increase the staffing at the remaining facility so that it can handle 70 emails per hour. Given this plan are the following statements (in parts a and b) true or false? Briefly explain your reasoning. a) The longest time that a customer will have to wait for a reply will be shorter under the new system. b) The company will still be able to answer all emails within 24 hours. c) Does it matter which center is closed? Which would you close and why?AnswerNeed Help With Your Assignment?Contact Me I will Do Assignment For Youhwhelp96@gmail.com
1. Amazing Social Services (AST) receives a wide variety of customer e
1. Amazing Social Services (AST) receives a wide variety of customer emails. Messages range from requests for technical support from existing customers to general inquiries about products from potential customers. AST’s policy is to reply to all emails within 24 hours. AST has two contact centers processing emails. The first is on the east coast and is open from 8:00 a.m. to 4:00 p.m. (all times are Eastern Standard Time). It can process 45 emails per hour. The second facility is on the west coast and opens at noon (EST) and can process 30 emails per hour. It also operates for an eight-hour shift. The two contact centers pull emails from the same server in a first-come, first-served fashion. Work unfinished by the east coast facility is completed by the west coast center. On an average day, emails arrive at a rate of 35 per hour from 8:00 a.m. until 6:00 p.m. At all other times, emails arrive at a rate of 15 per hour. i. On a grid draw an inventory buildup showing the number of emails waiting to be answered on a typical day of operations (not the first one!) Note that time 0 on the grid below is midnight eastern time, so hour 13 is 1:00 p.m. EST etc. ii. AST plans to close one facility and increase the staffing at the remaining facility so that it can handle 70 emails per hour. Given this plan are the following statements (in parts a and b) true or false? Briefly explain your reasoning. a) The longest time that a customer will have to wait for a reply will be shorter under the new system. b) The company will still be able to answer all emails within 24 hours. c) Does it matter which center is closed? Which would you close and why?AnswerNeed Help With Your Assignment?Contact Me I will Do Assignment For Youhwhelp96@gmail.com
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