SONA: 800k BPO employees, posibleng mawalan ng trabaho dahil sa paggamit ng Artificial Intelligence

Ang dating trabaho para sa tao, puwede nang gawin ng computer. Isa sa mga halimbawa niyan ang paggamit ng artificial intelligence sa BPO o Business Process Outsourcing industry. Ayon sa isang propesor, libu-libong call center employees ang posibleng mawalan ng trabaho dahil dito, kung hindi sila mag-a-upgrade ng kakayahan. May report si Athena Imperial.

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